About this seat
Be the direct voice of Mecspot to garage owners — solving queries, verifying dispatch, and building long-term loyalty.
What you will own
- Answer incoming queries from mechanics and garage owners via phone and WhatsApp
- Track order status, delivery ETAs, and part replacement requests in real-time
- Maintain prompt, polite, and reassuring communication during delivery delays
Skills & Toolkit
Phone & Chat EtiquetteEmpathyTelugu / Hindi / EnglishIssue Escalation
What success looks like (First 60 Days)
- First response time < 3 minutes on WhatsApp / chat
- Customer satisfaction rating > 4.7 / 5
- First contact resolution rate > 80%
Who should apply
Patient, solution-oriented communicator with a strong service mindset.
A
Anees Ahmed Shaik
Founder & CEO"We are building India’s fastest two-wheeler parts delivery network from Hyderabad. We care about extreme ownership, speed, and real-world results. If you want to solve hard problems with us, apply today."
Seat overview
Customer Support Executive
Duration4 Months
LocationHyderabad · On-site
Work ModeOn-site
Reporting toOperations & CX Lead
CertificateOfficial letterhead
PPOPossible, not guaranteed
Stipend TransparencyPerformance stipend after a 30-day evaluation, confirmed in writing before you join.
Apply for this role
Official response within 3 working days.